To Apply:
|
Complete the online Talent Network application.
|
Title
|
Organizational Change Management (OCM) Lead
for Ramsey County Enterprise Asset Management Program.
|
Location
|
Metro Square facility in downtown St.
Paul and Public Works facility in Arden Hills
|
Project Start/End Date
|
|
The Business Need
|
The County (Ramsey County) needs assistance
of a qualified consultant with organizational
change management experience for this Project. Organizational Change
Management (OCM) has the following meaning to the County: applying a proactive, flexible, and
practical approach to manage the people, process, and technology changes
occurring within the County while achieving a project’s desired outcomes.
OCM includes mitigating risk as the County transitions individuals, teams,
and organizations from a current state to a desired future state.
The OCM Lead (the “Lead”) will play a key role in partnering
with the County’s assigned project manager to create an OCM strategy and a
change action plan that allows the Project to meet its objectives of meeting
timelines and staying on budget. In addition, the Lead should be able to
demonstrate an increase in employee adoption and usage. The Lead will focus
on the people side of change – including changes and associated impacts that
include, but are not limited to: business processes, systems and technology,
job roles, organization structures, behaviors, culture, and policies and
procedures. The Lead’s primary responsibility will be to utilize the County’s
OCM artifacts and deliverables that complement the County’s project
management methodology. These will be used to create and implement change
management strategies and plans that maximize employee adoption and usage
while minimizing resistance. The Lead will work to drive faster adoption,
higher ultimate utilization and greater proficiency of the changes that
impact employees in the organization to increase return on investment and
achieve desired outcomes.
NOTE: This role is *NOT* calling for an ITSM/ITIL
Change Manager who approves system changes to production environments, nor a
Lean Six Sigma Process Improvement consultant, nor a program/project manager
who has done a little bit of OCM while working in the primary role of
program/project management.
|
Deliverables
|
The
Lead will be responsible for developing and executing on the following
deliverables:
·
Apply the County’s
OCM structured methodology and lead change management activities
·
Conduct stakeholder
analysis, readiness assessments, evaluate results, and present findings in a
logical and easy-to-understand manner
·
Perform a detailed
change impact assessment to identify how the Project will affect internal and
external County stakeholders
·
Develop a set of
actionable and targeted change management action plans – including
communication plans, sponsor roadmap, coaching plan, leadership engagement
plan, training plan, and resistance management plan
·
Execute the change
management plans and/or support the project teams in the execution of change
management plans
·
Be an active and
visible coach and mentor to project leadership, department managers, and
change sponsors
·
Create and manage
measurement systems to track adoption, utilization, and proficiency of
individual changes
·
Identify and onboard
change agents
·
Support ongoing
change agent engagement
·
Identify resistance
and performance gaps and work to develop and implement corrective actions
·
Create and enable
reinforcement mechanisms and celebrations of success
·
Work with project
teams to integrate change management activities into the overall project plan
·
Work with project
teams in the formulation of particular plans and activities to support
project implementation
·
Define and measure
success
|
Job Requirements
|
All
experience described in the matrix must also be on the resume.
The following skills are required for
resource(s) being submitted. These are scored as pass/fail.
· A B.S or B.A degree (4
year)
·
5 years minimum experience in Organizational
Change Management that includes at least 3 of the following activities:
·
Providing a structured OCM methodology and leading
change management activities
·
Conducting stakeholder analysis, readiness
assessments, evaluating results, and presenting findings
·
Developing change management plans – including
communication plans, sponsor roadmap, coaching plan, training plan, and
resistance management plan
·
Executing the change management plans and/or
supporting the project teams in the execution of change management plans
·
Creating and managing measurement systems to track
adoption, utilization, and proficiency of individual changes
·
Identifying resistance and performance gaps and
working to develop and implement corrective actions
·
Working with project teams to integrate change
management activities into the overall project plan
·
At least 2 previous engagements on large-scale
technology deployments; enterprise, across a large organization, multiple
locations, with 1,000+ employees, vs a single company with 100+ employees.
Desired Skills
·
5 years minimum experience in Organizational Change
Management that includes all of the activities listed in the Required Skills
(experience beyond the minimums)
·
Proven experience with all aspects of the Software
Development Life Cycle (SDLC)
·
Prior experience on IT-related initiatives
identifying process, procedure, policy, people, technology, and
culture-related changes
·
Can identify and execute the activities needed to
elicit what is changing in the organization
·
Identification and delivery of mitigation
activities to reduce risk to an organization going through
|
RFO Evaluation Process
|
·
Desired Skills (70%)
·
Cost (30%)
|
References
|
List three
(3) references who can speak to the resource’s work on a similar project.
Include the company name and address, reference name, reference email,
reference phone number, and a brief description of the project this resource
completed.
|
Job# 5501 Program/Project Management
